Frequently Asked Questions
Everything you need to know to create your perfect home sanctuary.
What is the typical shipping timeframe for furniture orders?
Most in-stock furniture and decor items are processed within 2-3 business days. Depending on your location, standard ground shipping typically takes 5-7 business days, while white-glove delivery for larger pieces may take 2-3 weeks.
Do you offer international shipping for Hydeaway Shop products?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our logistics to support international shipping in the near future.
What is your return policy if I'm not satisfied with my purchase?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable. A restocking fee may apply to large furniture returns.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your Hydeaway Shop account to view real-time updates on your shipment's progress.
Are your wood products sustainably sourced?
Yes, we prioritize ethical sourcing. Our wooden furniture collections are crafted using FSC-certified timber and eco-friendly finishes to ensure we protect the environment while beautifying your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Shop Pay Installments.